Terms and Conditions

Effective Date: January 1, 2026

These Terms and Conditions govern your use of the website located at lakelandconcretepolishingandepoxyflooring.com and your engagement with Lakeland Concrete Polishing & Epoxy Flooring ("we," "us," or "our") for any concrete flooring services. By using this website or requesting our services, you agree to these terms. Please read them carefully before proceeding.

1. Acceptance of Terms

By accessing our website or engaging our services, you confirm that you are at least 18 years of age, have the authority to enter into a service agreement, and agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or request our services.

2. Description of Services

Lakeland Concrete Polishing & Epoxy Flooring provides residential and commercial concrete flooring services including, but not limited to, epoxy floor coatings, polished concrete, stained concrete, garage floor coatings, pool deck coatings, concrete resurfacing, concrete sealing, and related surface preparation services. All work is performed in FL and surrounding areas as agreed upon in writing.

We reserve the right to decline any project request at our discretion.

3. Estimates and Pricing

All estimates are provided free of charge and are based on an on-site assessment of your space. Written estimates reflect the scope of work as observed at the time of the visit. Final pricing may be adjusted if conditions discovered during the work - such as hidden moisture damage, pre-existing coatings that require additional removal, or structural issues not visible during the estimate visit - materially change the scope. We will communicate any such changes to you before proceeding with the additional work.

Estimates are valid for 30 days from the date issued unless otherwise stated in writing.

4. Scheduling and Cancellation

Once a project is scheduled, we ask for at least 48 hours notice if you need to reschedule or cancel. Cancellations with less than 48 hours notice may result in a cancellation fee to cover scheduling and material costs already incurred.

We reserve the right to reschedule due to weather conditions, equipment issues, or other circumstances outside our control. In such cases, we will notify you as early as possible and offer the next available date.

5. Customer Responsibilities

Before our crew arrives to begin work, you are responsible for:

• Completely clearing the work area of all vehicles, furniture, storage, and personal items
• Ensuring the space is accessible and that utilities (water and electricity) are available as needed
• Disclosing any known issues with the slab - including prior coatings, repairs, cracks, or flooding history
• Ensuring the floor has been dry for at least 24 to 48 hours before the scheduled start date unless otherwise arranged

Failure to prepare the space as agreed may delay the project and could result in additional charges.

6. Payment Terms

Payment terms are outlined in your written estimate or project agreement. In general:

• A deposit may be required to secure your project date. Deposit amounts will be stated in your written estimate.
• The remaining balance is due upon completion of the work, before our crew leaves the job site, unless otherwise agreed in writing.
• Accepted payment methods will be communicated at time of estimate.
• Unpaid balances may be subject to a late fee as stated in your project agreement.

7. Warranty Disclaimers

We stand behind our workmanship. Any warranty coverage will be stated explicitly in your written project agreement. In general, our workmanship warranty covers defects attributable to our installation for the period stated. The warranty does not cover:

• Damage caused by improper cleaning, use of incompatible chemicals, or heavy impact
• Failure resulting from pre-existing conditions that were not disclosed or discoverable during the estimate visit
• Normal wear and tear over time
• Damage caused by flooding, plumbing leaks, or other water intrusion events after installation

No warranty or guarantee beyond what is stated in your written project agreement is implied.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Lakeland Concrete Polishing & Epoxy Flooring shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services or our website - including lost profits, loss of use, or damage to personal property beyond what is directly caused by our negligence. Our total liability for any claim related to a specific project shall not exceed the amount you paid for that project.

9. Website Use

The content on lakelandconcretepolishingandepoxyflooring.com is provided for general informational purposes only. We make no guarantees that the information on our website is complete, current, or error-free. You may not copy, reproduce, or republish the content of this website without our written permission.

10. Dispute Resolution

If a dispute arises between you and Lakeland Concrete Polishing & Epoxy Flooring related to services or these Terms, both parties agree to first attempt resolution in good faith through direct communication. If informal resolution fails, both parties agree to pursue mediation before initiating any formal legal action. Nothing in this section prevents either party from seeking injunctive relief where appropriate.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Florida, without regard to its conflict of law provisions. Any legal proceedings shall take place in the courts of Polk County, Florida.

12. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. When we do, we will update the effective date at the top of this page. Continued use of our website or services after any update constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

13. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Lakeland Concrete Polishing & Epoxy Flooring

715 Park Hill Ave

Lakeland, FL 33801