Privacy Policy

Effective Date: January 1, 2026

This Privacy Policy explains how Lakeland Concrete Polishing & Epoxy Flooring ("we," "us," or "our") collects, uses, and protects information you provide when you visit lakelandconcretepolishingandepoxyflooring.com or contact us through this website. We respect your privacy and are committed to handling your information responsibly.

1. Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you use our website.

Information You Provide

When you fill out a contact form or request an estimate, you may provide your name, phone number, email address, and a description of your project. We only collect what you choose to share.

Information Collected Automatically

Like most websites, our site may automatically collect basic technical data when you visit - including your browser type, device type, pages visited, and general geographic location (city or region level only, not your precise address). This data is collected through cookies and standard analytics tools such as Google Analytics. We use this information to understand how visitors use our site and to improve it.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and estimate requests
• Schedule appointments and coordinate project work
• Improve our website and understand how visitors use it
• Send follow-up communications related to your project or estimate request

We do not sell, rent, or trade your personal information to third parties. We do not use your information for any marketing purpose beyond communicating with you about services you asked about.

3. Cookies

Cookies are small text files stored on your device when you visit a website. Our site may use cookies to support analytics and basic website functionality. You can disable cookies in your browser settings at any time, though doing so may affect how certain parts of our site function. We do not use cookies to track you across other websites or to serve targeted advertising.

4. Third-Party Services

Our website may use third-party services such as Google Analytics for website traffic analysis and an embedded contact form provided by Tally. These services have their own privacy policies, and their data collection is governed by those policies, not this one. We encourage you to review their policies if you have concerns.

5. Data Retention

We retain personal information you submit for as long as necessary to fulfill the purpose for which it was collected - typically the duration of a project inquiry or relationship. If you would like us to delete your information, you can contact us at the email address below and we will honor that request promptly.

6. Your Rights

You have the right to:

• Ask us what personal information we hold about you
• Request that we correct inaccurate information
• Request that we delete your information
• Opt out of any future communications from us at any time

To exercise any of these rights, contact us using the information below.

7. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will remove it.

8. Security

We take reasonable precautions to protect the information you provide. Our website uses HTTPS encryption. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website after any update constitutes your acceptance of the revised policy.

10. Contact Us About Privacy

If you have any questions or concerns about this Privacy Policy or how we handle your information, please reach out:

Lakeland Concrete Polishing & Epoxy Flooring

715 Park Hill Ave

Lakeland, FL 33801